Our support is reachable Monday-Thursday from 8:30 a.m. to 5:00 p.m. and on Fridays from 8.30 a.m. to 4:00 p.m. (except on public holidays in Germany) via the following contact details:

Phone: +49 (0)911 – 89 122 – 15 

What is Remote Support?  

It is not necessary to install an application. By calling up the customer application we have no access to your data. While you are on our homepage you click on the button “Remote Support” to start the customer application.

How does it work?

Very easily:

Click on the button below:

Remote Support

Start the customer application. 

Let us know Your ID and Password and at once our supporter can look over your shoulder.